FAQ

 

Ordering, Shipping, Returns & Privacy

 

Ordering

Online purchases can be made using a PayPal account or by credit card via Square. Please don't hesitate to ask us any questions about a product or the ordering process.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders are processed within 1-3 business days of receiving your order. Please make sure your email and shipping address are entered correctly at checkout. Shipping is non-refundable. 

Within United States - packages are sent via US Postal Service with delivery confirmation.

USPS Priority Mail Express - Overnight guarantee

USPS Priority Mail - Delivery in 1-3 days

USPS First-Class Mail - Delivery in 1-3 days; 13 oz or less

USPS Parcel Select - Delivery in 2-8 days

International shipments are sent via US Postal Service and shipping rates are based on the total order weight. International shipping times will vary based on destination and selected speed. 

International customers, please note: customs fees may apply once the package reaches you, depending on tariff rules in your country. Your country's customs office may in rare cases delay the arrival of your package beyond our control. The customer is responsible for any customs fees or taxes added by their country's customs office. 

If you don't see your country on the shipping options list or have any other special requests, please Contact Us  and we'll do our best to help.

International shipping methods are as follows:

Priority Mail Express International - Delivery in 3-5 days with tracking and full insurance

Priority Mail International - Delivery in 6-10 days with tracking and limited insurance
First-Class Package International Service - Delivery in 7-21 days with limited tracking and no insurance.*

*Please be aware, if you select a shipping option without insurance and tracking Indent is not liable for loss or damage. We recommend selecting a shipping option with insurance and tracking, whenever possible.

Indent primarily ships through USPS, however, additional shipping options are available through FedEx, UPS or DHL.

 

Returns

Because Indent is a very small operation, we unfortunately cannot accept returns on magazines, books and general merchandise, unless the items are defective. We also cannot accept returns on sale items. 

Returns on defective items are accepted if you notify us within 7 days of receipt of the item and return it to us within 14 days of the order ship date. The customer is responsible for return shipping costs. Store credit is given and does not expire. Shipping cost is non-refundable

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

 

Privacy Policy

All information collected by us through our online shop will only be used for the purposes of fulfilling and delivering your order and responding to any customer service issues. 

If you choose to sign up for our mailing list, we will only use that information to send you occasional announcements related to Indent.  We will never share your information with any third parties or use your information for any outside marketing purposes.  

Should you ever wish to unsubscribe or opt out of our mailing list, simply fill out the form on our website or send us an email to be removed.  

 

Any questions, returns, or order inquiries please Contact Us.

Thanks for understanding and for supporting an independent business!